FAQ/Policies & Terms

updated June 1, 2017


  • With the exception of gift cards, couples packs, and Mommy/Daddy & me packages, all items are NO Transfer. The aforementioned items will be the only exception.  For gifting of no transfer items, please visit our marketplace.
  • Gifting options available via Marketplace and on the vendors.
  • Satellite shops carry limited collection. Full line avail. at mainstore & on Marketplace ONLY.
  • Double purchases can be refunded within 30 days of purchase. Include your name, date of each purchase, name of the item(s) and the transaction numbers on a NC and send to me. Lack of information will delay and/or void your request.
  • KJIm Gift Cards accepted at all locations.
  • Group Fee is L$0 & is open unless there is a free gift in the notices. This is limited to those already in group at time of release.
  • All blogger requests will be carefully screened for content and quality before adding to roster.
  • Yes, I take custom orders. The pricing is based on time, materials and level of difficulty.  I will always try to keep my pricing fair.
  • All KJIm products are only sold by Kilolo Jenkins, TheAccountant Banx or Aura Damour. Anyone else selling KJIm products (that aren’t selling gacha extras…as we know that happens often), please report their names to Kilolo Jenkins.

While I do receive offline messages, please send urgent matters (ex. Transaction/product issues) in a NC directly to Kilolo Jenkins clearly stating the issue and I will return your inquiry as soon as I can.  If you haven’t received a response within 48 hours, please send NC again as deliveries do tend to get capped.  Thank you.

*Terms and Policies are subject to change without notice. Updates will be sent via group and/or subscribo as well as posted here and on our FB page in the event there is a change. For current policies, visit our inworld store.


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